Multilingual chatbots solutions

The chatbot marketplace is growing fast

'By 2020, clients will manage 85% of their relationship with the enterprise without interacting with a human' - Gartner Predicts

There are three types of chatbots: those based on rules, those based on ML (machine learning) technology, and those based on both. The former are more limited and cannot evolve, while chatbots based on ML are smarter and can improve, since they learn from their conversations with users.

We make your chatbots multilingual

'Language is one of the most important components of customer communications, especially when it comes to customer care.' - CRM magazine

As of June 2016, only 26% of the Internet population used English as their browsing or messaging language. However, the bots present on the market today are primarily built and designed exclusively in English. Upgrading your bot to work in multiple languages and for multiple audiences gives your business a great opportunity to expand to non-English speaking markets, but it requires the same cultural awareness needed to design and translate your website to give it a local feel.

We can test and fine-tune your chatbots

One challenge when testing multilingual bots is that each language is meant for users from different cultures. Aspects such as text direction, measurements, and currency must therefore be considered, and your chatbot’s sentences must be specifically adapted to the local cultural context, guaranteeing that the translation is accurate and understandable in the target country: a genuine localization process.

We can test your localized bot, taking care of test environment setup, test case design, test execution, and fine-tuning translations.